Shipping Fees and Policies
Shipping fees are calculated based on multiple criteria, such as weight, size, destination and shipping method. To calculate your shipping fees, please add your items into your shopping cart, then fill in your country, state/province and postal code in the "Estimate Shipping Costs" form on the shopping cart page. At the time of checkout, you will be asked to select which shipping option you wish to use. We offer a special shipping rate of only $7.50 for all products shipped via UPS Ground to anywhere in the lower 48 United States, regardless of package weight or the cost to us.
For all online orders from the lower 48 United States, we presently ship only with UPS. For orders shipping to P.O. boxes, please contact us to order by phone as these orders cannot be shipped via UPS. For online orders shipping to Alaska, Hawaii, APO's and all other countries, including U.S. territories, we ship via USPS (United States Parcel Service). Please contact us if you need your order shipped by another method.
MD's Choice, Inc. will always make every attempt possible to deliver ordered product(s) on time. MD's Choice, Inc. is not responsible for any delays that may be caused by shipping carriers. MD's Choice, Inc. bears no responsibility for delays as a result of weather storms, employee strikes or any other complications caused on behalf of our shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.
International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. MD's Choice, Inc. is not responsible for nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. MD's Choice, Inc. recommends that you contact your customs import office for more information about potential charges BEFORE you place your order.
If, after receiving your order, you are not completely satisfied, you have 30 days in which to contact us by telephone. The exceptions to this 30-day limit are the products covered by our Results Based Guarantee. See below for more details on returning products covered by that guarantee.
All sales are final on special orders.
Returns are accepted on a pre-authorized basis only. No returns of any type will be accepted without prior authorization. All items eligible for return must be post marked with the RMA # in order for your return to qualify. Returns received without a valid return number will be refused and returned to you by the carrier. Once you have a return authorization, you must ship the product back to us within 10 business days. You are responsible for shipping costs of all returns. COD's will not be accepted.
With the exceptions of the products covered by our Results Based Guarantee, all returns are subject to a minimum restocking fee of 5% of the total transaction charge unless your original order was prepaid. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner, please contact our customer service department, and we will do our best to try and accommodate you. Returns that require a refund may take an additional time before a credit is applied to your charge card. If you paid in payments, your refund may be made under the same terms you were given (or took). All returns must include all merchandise or services sold under the same order number and invoice. Please understand we can not resell most returned items at the regular price as heat and moisture effect the contents. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.
Results Based Guarantee Product Returns
If, after taking or administering the recommended daily dosage and going through the contents of 3 bottles, you do not believe the supplement is helping you or your animal, if you cannot physically feel (or see) a difference, PLEASE CALL US! If we cannot help you make our product work for you, we will gladly refund your money, with prior approval by the company, on a case-by-case basis, for up to 3 bottles of our joint supplements.
How Do I Make a Return?
- To return an item, you must contact customer service at 1-800-628-0997 for prior approval and obtain an RMA number.
- All merchandise purchased from MD's Choice, Inc. is sold in its original factory packaging. Therefore, it cannot be returned unless it is in the original packaging and in the same condition in which it was sold.
- Place the manufacturer's box(es) into a shipping carton. Please DO NOT place stickers or shipping labels on or over the original manufacturer's package.
- RMA numbers are issued by phone, not via email.
- RMA numbers DO NOT guarantee final disposition. All return are subject to inspection.
- Any merchandise returned without prior authorization will be refused. Please ship your return parcel, UPS or Fed-Ex, via prepaid freight. We DO NOT accept C.O.D. or freight collect shipments.
Ship and Insure Your Return
We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION in the event that the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with proof of delivery. MD's Choice, Inc. shall not be responsible for items lost or damaged during transit. Postage, handling and insurance charges, both to and from our warehouse will be paid by you, the customer, and is nonrefundable. At our sole discretion, which shall not be unreasonably withheld, MD's Choice, Inc. may reimburse shipping charges related to the exchange of defective products.
All items will be inspected and tested upon receipt. Any discrepancies will result in a package being returned to you and a credit or a replacement not being issued.
The following criteria will be followed in rejecting returns and refusing credit:
- Products that are improperly packaged
- Products that the original manufacturer's packaging was tampered with or had stickers or shipping labels posted on
- Products with any labels removed (UL listing, capacity brand name, UPC code)
- Product(s) that do not match the invoice
- Cracked or damaged components
- Any dents, scratches, writing, or other defacement or abuse
MD's Choice, Inc. is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned from another country.